Forgot Your Medication in Japan? Prescription Refills in Tokyo | English-Speaking Doctor
Need to Continue Your Regular Medication While Traveling in Japan? Visit eHealth Clinic Shinjuku for Prescription Refills and Chronic Disease Care.
Did you forget your prescription medication at home before traveling to Japan? Have you run out of your regular medication while staying in Tokyo?
eHealth Clinic Shinjuku provides medical consultations for international tourists, foreign residents, and patients without Japanese health insurance who need to continue their regular medications.
If you take medication for hypertension, type 2 diabetes, asthma, insomnia, depression, or other chronic conditions, our English- and Chinese-speaking doctors can review your medical history and existing prescriptions to determine whether suitable medication can be prescribed in Japan.
Even if you forgot to bring your medication from your home country, you can book a consultation to discuss obtaining a prescription in Japan.
Our clinic is conveniently located just a 1-minute walk from Shinjuku-sanchome Station and 7 minutes from JR Shinjuku Station.
If you forgot your regular medication in your home country, lost your medication, or did not bring enough for your trip, our clinic may be able to help.
For example:
You may not need to return to your home country to obtain a new prescription.
Our doctor can review your medical history, current condition, and previous treatment to determine whether an appropriate medication can be prescribed in Japan.
If your usual medication is unavailable in Japan, the doctor may consider a suitable alternative.
However, we cannot guarantee that medication will be prescribed or that you will receive exactly the same medication you used in your home country.
All prescriptions require a medical consultation and must comply with Japanese medical regulations.
We provide ongoing medical care and prescription management for a range of common chronic conditions.
We also provide consultations for patients with:
If you are already taking antidepressants, anti-anxiety medication, or sleeping pills, our doctor can review your existing prescription and assess whether continued treatment is appropriate.
Important:
Some sleeping pills, psychiatric medications, and controlled substances are subject to special prescribing restrictions in Japan.
Even if you have an existing prescription from your home country, we cannot guarantee that the same medication, dosage, or quantity can be prescribed.
We do not provide treatment or prescriptions for severe psychiatric disorders or conditions requiring specialist psychiatric management.
We also offer follow-up consultations after health check-ups and nutrition counseling.
Our clinic primarily provides general internal medicine and treatment for stable chronic medical conditions.
We are unable to provide ongoing treatment or prescriptions for certain complex or unstable conditions that require specialist medical management.
These include:
For these conditions, we recommend visiting an appropriate specialist or hospital.
Even if you have an existing prescription from your home country, we may not be able to continue prescribing medication for these conditions.
In some cases, continued treatment with the same medication may be possible after a medical consultation.
However, medication names, formulations, availability, and prescribing regulations may differ between Japan and other countries.
Our doctor will review:
If the same medication is available in Japan and medically appropriate, the doctor may prescribe it.
If it is unavailable, a suitable alternative may be considered.
We cannot guarantee that the same sleeping pills, antidepressants, anti-anxiety medications, or other psychiatric medications prescribed in your home country will be available or prescribed at our clinic.
Some medications may not be approved in Japan or may be subject to additional prescribing restrictions.
If your condition requires specialist psychiatric treatment, we recommend consulting a psychiatrist.
A medical consultation is always required before any prescription can be issued.
To help our doctor understand your existing treatment, please bring as much of the following information as possible:
A referral letter is not necessarily required.
Even if you do not have complete medical records, please provide as much information as possible about your current medications and medical history.
Our doctor will determine whether additional examinations or tests are necessary.
Depending on your condition, continued treatment may be possible.
If you previously received medical care at a clinic or hospital in Japan or another country, our doctors may be able to continue treatment for common chronic diseases.
Examples include:
Please bring your previous prescriptions, medical records, or test results whenever possible.
Depending on your medical condition and medication, blood tests may be recommended to monitor treatment effectiveness and safety.
Blood test results generally take several days.
Please note that we do not provide a service to send test results by email.
Our doctor will explain how and when you can receive your results.
If you are staying at a hotel or another eligible address in Japan, an online consultation may be possible depending on your condition.
Online consultations can be convenient for patients who need to continue their regular medication but cannot easily visit the clinic.
1. Book an Appointment
Select an available appointment date and time.
2. Complete the Medical Questionnaire
Fill out the online medical questionnaire before your consultation.
3. Join the Online Consultation
Join the video consultation using the link sent to your email (e.g., Google Meet).
4. Payment and Medication Delivery
After your consultation, pay by credit card. Prescribed medication may be delivered by our clinic or a partner pharmacy.
We can arrange medication delivery to eligible hotels or other eligible addresses within Japan.
Depending on payment confirmation, medication availability, and shipping arrangements, medication may be shipped as early as the day of your consultation.
Delivery may arrive as early as the following day after shipment, but the arrival date cannot be guaranteed.
Additional shipping fees apply.
Important: We only provide medication delivery within Japan. We cannot ship medications internationally, including to China or any other country or region outside Japan.
If you are leaving Japan soon, please consider the time required for your consultation, payment, and medication delivery before booking.
Some medical conditions require a physical examination, chest auscultation, blood tests, or other investigations.
These cannot be performed during an online consultation.
The doctor will determine whether an online consultation is medically appropriate based on your condition and medication.
Please be aware of the following:
Most medications can be dispensed directly at our clinic.
For patients receiving an external prescription under Japanese health insurance, the prescription is generally valid for four days, including the date of issue.
Yes. International tourists and foreign residents without Japanese health insurance can receive medical consultations on a self-pay basis.
Our clinic also accepts Japanese health insurance, including Employees’ Health Insurance and National Health Insurance.
Patients without Japanese health insurance are responsible for consultation fees, medication costs, and any necessary tests.
Fees depend on your insurance status and the medical services provided.
Our services are available to:
Internal medicine consultations are available for patients aged 16 and older.
Patients under 18 must be accompanied by a parent or guardian.
We do not provide pediatric or gynecological care, surgical procedures, or endoscopic procedures.
We are not an emergency medical facility. If you experience severe symptoms or a medical emergency, please seek emergency care. In Japan, call 119 for an ambulance.
Yes, it may be possible.
Our doctor can review your medical history and usual medication to determine whether a suitable prescription can be issued in Japan.
You can book a consultation to discuss continuing your medication.
However, an overseas prescription cannot be used directly at a Japanese pharmacy. A doctor in Japan must assess your condition and issue a new prescription when appropriate.
Our clinic provides consultations for stable insomnia and depression, including medication reviews.
However, we cannot guarantee that the same sleeping pills or psychiatric medications prescribed in your home country will be prescribed.
Patients with severe psychiatric disorders or conditions requiring specialist treatment should consult a psychiatrist.
Our clinic does not provide ongoing specialist treatment or prescriptions for type 1 diabetes, autoimmune diseases requiring specialist management, or other highly complex medical conditions.
We recommend visiting an appropriate specialist or hospital.
Yes, when medically appropriate.
Please bring the name of your inhaler or a photograph of its packaging.
Yes, following a medical consultation.
Our doctor will review your current treatment and determine whether medication can be prescribed. Blood tests may be necessary.
Yes.
Patients without Japanese health insurance can receive medical consultations on a self-pay basis. Prescriptions are subject to the doctor’s assessment.
Not always.
Some medication brands are unavailable in Japan. The doctor may consider another brand with the same active ingredient or a suitable alternative.
No.
A medical consultation is always required before prescription medication can be provided.
Yes, medication delivery may be arranged to eligible hotels in Japan following a consultation and prescription.
Additional shipping fees apply, and delivery dates cannot be guaranteed.
No.
We do not provide international medication shipping.
Medication can only be delivered to eligible addresses within Japan. We cannot ship medications to China, the United States, Europe, or any other destination outside Japan.
No.
We do not provide test results by email.
Blood test results generally take several days, and the doctor will explain how to obtain them.
Appointments are required.
Reservation fee: ¥5,500 (tax included)
The reservation fee is separate from consultation fees, medication costs, and any necessary tests.
Fees may differ for international or self-pay patients.
Reservation changes and cancellations are subject to the booking platform’s policies. Reservation fees are generally non-refundable, and applicable cancellation charges may apply.
After booking, please complete the medical questionnaire before your appointment.
We cannot proceed with your consultation until the medical questionnaire has been completed.
eHealth Clinic Shinjuku
3F Shinjuku-Toyobiru
2-6-4 Shinjuku, Shinjuku-ku
Tokyo 160-0022, Japan
| Day | Hours |
|---|---|
| Monday–Wednesday | 9:00 AM–12:00 PM / 1:00 PM–5:00 PM |
| Thursday–Friday | 12:00 PM–3:00 PM / 4:00 PM–8:00 PM |
| Saturday, Sunday & National Holidays | 10:00 AM–4:00 PM |
Reception closes 30 minutes before the end of consultation hours.
Temporary closures or schedule changes may occur. Please check the booking system for current availability.
If you forgot your prescription medication, ran out of regular medicine, or need to continue treatment for a stable chronic condition while staying in Japan, eHealth Clinic Shinjuku may be able to help.
Our English- and Chinese-speaking doctors can review your medical history and existing treatment and prescribe suitable medication when medically appropriate and permitted under Japanese regulations.
Even without Japanese health insurance, you can receive a consultation as a self-pay patient.
Medication delivery may be arranged to eligible hotels and addresses within Japan.
Please note: We cannot ship medication outside Japan.